Knowledge Base

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  1. Affiliate Program →

    1. Get Started
    2. How are commissions calculated?
    3. Getting Paid
    4. Using Your Dashboard
    5. Commissions Types

  2. Delivery →

    1. When will I get my order?
    2. Where will my order ship from?
    3. Will I be charged customs for my order?
    4. My order should be here by now, but I still don't have it. What should I do?
    5. How long do I have to submit a claim for a return/exchange?

  3. Getting Started for Designers →

    1. Reasons for Rejected Submissions
    2. Creating your art
    3. Submitting Your Art
    4. Promote Your design
    5. How Are Designs Chosen?

  4. Orders →

    1. How are your products made?
    2. I received a wrong/damaged product, what should I do?
    3. How do I track my order?

  5. Products →

    1. How should I clean my hats?
    2. Care instructions
    3. How should I wash my printed garments?
    4. Why does my shirt have a vinegar smell?
    5. Are your products eco-friendly?

  6. Returns →

    1. What’s your return policy?
    2. Do you offer refunds?
    3. Can I exchange an item for a different size/color?
    4. Where are returns sent?

  7. Shipping / Packaging / Fulfillment →

    1. How does shipping work for products fulfilled in Mexico?
    2. Where can Europe location orders ship to?
    3. How long is shipping for orders within the EU?

  8. All articles →

    1. When will I get my order?
    2. What if the product is damaged in the mail?
    3. How should I clean my hats?
    4. How are your products made?
    5. What’s your return policy?

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