Knowledge Base ← Welcome to our support center! Affiliate Program → Get Started How are commissions calculated? Getting Paid Using Your Dashboard Commissions Types 19 articles → Delivery → When will I get my order? Where will my order ship from? Will I be charged customs for my order? My order should be here by now, but I still don't have it. What should I do? How long do I have to submit a claim for a return/exchange? 6 articles → Getting Started for Designers → Reasons for Rejected Submissions Creating your art Submitting Your Art Promote Your design How Are Designs Chosen? 7 articles → Orders → How are your products made? I received a wrong/damaged product, what should I do? How do I track my order? Products → How should I clean my hats? Care instructions How should I wash my printed garments? Why does my shirt have a vinegar smell? Are your products eco-friendly? 7 articles → Returns → What’s your return policy? Where are returns sent? Shipping / Packaging / Fulfillment → How does shipping work for products fulfilled in Mexico? Where can Europe location orders ship to? How long is shipping for orders within the EU? All articles → When will I get my order? What if the product is damaged in the mail? How should I clean my hats? How are your products made? What’s your return policy? 69 articles →